Refund Policy

This Refund Policy applies to paid A.U.R.A subscriptions purchased through Stripe on hiauraai.com.

1. No Refunds

Because A.U.R.A provides immediate access to downloadable desktop software and digital services, all purchases are final and non-refundable, except where required by applicable law.

2. Subscription Cancellation

You may cancel your subscription at any time from Account → Manage Billing. After cancellation, your subscription will remain active until the end of your current billing period. No refunds or prorated refunds will be issued for any unused portion of your subscription.

3. Billing Errors

If you believe you were charged in error, such as for a duplicate or unauthorized transaction, please contact us as soon as possible. We will investigate the issue and, if a billing error is confirmed, issue an appropriate correction or refund.

4. Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us so we can attempt to resolve the issue. Fraudulent or abusive chargebacks may result in the suspension or termination of your A.U.R.A account.

5. Contact

If you have any questions regarding billing, please contact us at: aura.companydev@gmail.com

Related: Account, Terms of Service.