Support
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Replies usually within a few hours
01
Account & billing
Manage plan, invoices, and desktop download.
02
Download desktop
Get the latest AURA build for your platform.
Account
How do I sign in on desktop?+
Open the AURA desktop app and choose Sign In. Your browser opens hiauraai.com — confirm with Yes, Log In, and the app opens automatically via the aura:// link. Desktop and web use the same Google account.
Do desktop and web use the same account?+
Yes. Sign in with the same Google account on both. Your plan (Free, Pro, Team, Enterprise, Lifetime) syncs automatically from the website.
Billing
What plans do you offer?+
A.U.R.A. supports Free, Pro, Team, Enterprise, and Founder's Lifetime access. Check your current access and billing details from Account.
How do I upgrade, cancel, or get a refund?+
Manage billing from Account → Manage billing. Cancel anytime — access continues until the period ends. Purchases are generally non-refundable, but billing errors are fixed — email aura.companydev@gmail.com.
Referral
Where is my referral link?+
Open Referral Program from the desktop menu, or visit Account → Invite friends on the website. You can also use the /referral page.
Desktop
How do I download the desktop app?+
Go to the Download page or the desktop profile menu → Subscription. Choose the build for your platform (macOS, Windows, Linux). Trial and Pro installs both download from the public channel.
Keyboard shortcuts?+
In the desktop app: Profile menu → Keyboard Shortcuts. The overlay hotkey is configurable in Settings.
How do I connect my AI API key?+
Open AURA on your computer → Settings → API keys and add a key once (Gemini, OpenAI, OpenRouter, Groq, DeepSeek, xAI, Mistral, Anthropic, or a custom endpoint). It is encrypted and stored on your account, then works on every device automatically.
Privacy
How is my data handled?+
Your API keys are encrypted (AES-256-GCM) and never returned to the client. Billing and payments are handled only by Stripe. See the Privacy and Terms pages for the full policy.